Returns & Warranty
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty or incorrect items
If a part arrives faulty, damaged, or isn't what you ordered, contact us with your order number and photos. We'll arrange a repair, replacement or refund and cover reasonable return freight.
Change of mind
We accept change-of-mind returns within 30 days of delivery when the part is unused, uninstalled, and in its original packaging. Return freight is paid by the customer and the item must be returned with tracking. Refunds are issued to the original payment method once the item is received and inspected.
What we can't accept
- Parts that have been installed, welded, cut, or modified (unless faulty).
- Damage caused by incorrect installation, accidents, or motorsport use beyond the part's intended application.
- Discolouration from normal exhaust heat.
Fitment
Please confirm fitment before ordering – we're happy to check your VIN. A part that doesn't suit a vehicle not listed on the product page is treated as change of mind.
How to start a return
Email sales@cadetech.com.au or call 0476 923 728 with your order number before sending anything back.